Frequently Asked Question
Portal-Specific Questions
How can I extend my WGU Portal session to avoid frequent sign-ins?
The WGU portal automatically times out for security reasons. To reduce frequent sign-ins, select the “Remember Me” option when logging in. Additionally, avoid closing your browser or logging out unnecessarily.
Can I bookmark the WGU Student Portal for quick access?
Yes, bookmark the portal at https://my.wgu.edu by clicking the bookmark icon in your browser or saving it to your favorites folder for easy access.
What are the typical maintenance times for the WGU Student Portal?
Portal maintenance is usually scheduled during off-peak hours, such as early mornings or weekends. Notifications about maintenance are sent to your WGU email in advance.
How do I troubleshoot WGU Student Portal login issues on mobile devices?
Ensure you have the correct login credentials and a stable internet connection. Clear your browser’s cache, update your mobile browser or WGU app, and try logging in again. If issues persist, contact IT support.
Academic Questions
Can I access the library through the portal?
Yes, the WGU portal includes direct access to the WGU Online Library, where you can search for academic resources, eBooks, and research databases.
How quickly can I complete my degree at WGU using the competency-based model?
The competency-based model allows you to progress at your own pace. Students can finish their degrees in as little as six months, depending on prior knowledge, time commitment, and program requirements.
What is the process for submitting assignments through the portal?
Assignments can be submitted via the “Assessments” section in your course. Upload your document or file, ensure it meets the requirements, and click “Submit.” You’ll receive confirmation after submission.
How Does WGU Rank Academically?
WGU is regionally accredited by the NWCCU and is highly regarded for its competency-based model, affordability, and student satisfaction. Rankings may vary, but WGU is consistently recognized for its innovative approach to education.
What should I do if my coursework doesn’t appear on the portal?
First, refresh your dashboard or log out and back in. If the issue persists, check for notifications regarding course updates or reach out to your mentor or IT support for help.
Financial Questions
Are there scholarships for international students?
Yes, WGU offers some scholarships available to international students who meet the eligibility criteria. Visit the “Scholarships” section in the portal for details.
Does WGU offer an installment payment plan for tuition fees?
WGU allows students to pay tuition in installments through third-party services like Nelnet. Contact the Financial Services department for more information.
How do I check my scholarship status through the WGU portal?
Log in to the portal, navigate to “Financial Services,” and select “Scholarships.” Here, you can view the status of your scholarship applications.
What are the key differences between WGU scholarships and federal financial aid?
WGU scholarships are merit-based or need-based awards provided directly by the university, while federal financial aid includes loans, grants, and work-study programs funded by the government. Scholarships do not need to be repaid, but loans do.
General Questions
What is the Western Governors University school code?
The WGU school code for FAFSA is 033394.
Does WGU accept international students?
Yes, WGU accepts international students, but students must meet specific admission criteria and have their credentials evaluated for equivalency.
Does WGU provide free laptops to its students?
No, WGU does not provide free laptops. However, some scholarships or financial aid packages may include a technology stipend.
What is the WGU refund policy for tuition fees?
WGU’s tuition refund policy is based on the start date of your term. Refunds are prorated depending on how much of the term has passed. Review the refund policy in your enrollment agreement or contact Financial Services for details.
Technical Questions
How do I enable notifications for deadlines and updates in the mobile app?
Open the WGU Mobile App, go to “Settings,” and enable notifications for deadlines, updates, and reminders. Ensure your phone’s notification settings allow alerts from the app.